Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Condition
Condition Details
Payment
And to use WISE payment, please contact us via contact form or SNS before check-out.
Shipping
*We are not open on Saturdays, Sundays, and holidays Japan time due to the convenience of the courier's offices closing.
Free Shipping:no cost. (*Total order value of $85 or more.)
FedEx DHL:Approximately 2-5 days from shipping day
Japan Post:Approximately 3-7 days from shipping day
All shipping with tracking number.
Cancellations
・Cancellation for personal reasons will not be accepted.
Please understand in advance that we basically cannot accept returns or cancellations at the customer's convenience after the order is placed.
・We accept orders only before shipment.
Please note that we basically cannot accept order cancellations after the order has been shipped.
If you wish to cancel your order before it is shipped, please contact us using the contact form.
International Buyers - Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges.These charges are the buyer’s responsibility.Please check with your country’s customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges. I do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
FAQ
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product price or shipping cost and must be paid upon delivery. Customs duties are usually based on the value of the goods, including shipping and insurance costs. The exact rate depends on your country's regulations.
[Click here for more details about customs duties and taxes.]
Returns and exchanges are accepted within 14 days of delivery, provided the product is unused and in its original packaging. Please contact our customer support for return instructions. Refunds will be issued after the returned product is received and inspected. Shipping costs are generally non-refundable unless the return is due to our error.
[Click here for our full return and refund policy.]
Shipping times vary depending on your location and chosen shipping method. Typical delivery ranges from 7 to 21 business days. Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Please contact us immediately if your package is lost or arrives damaged. We will assist you in filing a claim with the carrier and arranging a replacement or refund if applicable.
Let customers speak for us
What customers think about the store
Omotenashi TCG is a highly reputable and reliable Japanese trading card store that offers excellent customer service, fast shipping, and top-quality products at reasonable prices. Customers consistently praise the store's efficient order processing, secure pac...