Delivery times vary depending on the shipping method and destination country.

• 2–5 business days
  
• 3–7 business days
  

Please note that orders are shipped within 1–5 business days after payment confirmation, excluding weekends and Japanese national holidays.

The total time from order to delivery may vary based on your location and local customs clearance.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the courier’s tracking page.

You can also check your tracking number in your account dashboard if you created an account during checkout.

We will notify you via email when your order has been shipped.

Tracking updates will be available through the courier’s tracking page linked in your shipping confirmation email.

If your order is delayed due to customs or courier issues, we appreciate your patience. You are always welcome to reach out to us through our Contact Form if you need assistance.

Pre-order items will be shipped within 1–3 business days after the official release or arrival date.

Please note that the release or arrival date may vary depending on the manufacturer or distributor and is subject to change without notice.

We will send you a shipping confirmation email with a tracking number as soon as your pre-order item is dispatched.

Pre-order and in-stock items cannot be purchased in the same order.

If you wish to purchase both, please place separate orders for pre-order and in-stock items.

❗ Why do I need to place separate orders?

To ensure accurate shipping and inventory management, we process each order as a single shipment.

If pre-order and regular items are combined in one order, the shipment will be held until all items are available, which may cause delays in delivering in-stock items.

Placing separate orders allows us to ship available items immediately and ensures a smoother delivery experience.

Thank you for your understanding and cooperation.

Pre-order cancellations follow the same policy as regular orders:

・You may request cancellation within 3 hours of placing the order (Japan Time).

・After 3 hours or once the item has been shipped, cancellations are not accepted.

・We do not accept cancellations for pre-orders delayed due to manufacturer-related reasons or customs processing.

For returns after delivery, please refer to our Return & Refund Policy.

・Orders that have already been shipped cannot be cancelled.

・Orders refused at customs due to unpaid import duties or taxes are not eligible for cancellation or refund.

・Repeated or abusive cancellation behavior may result in future orders being restricted or refused.

For more details, please refer to our full Cancel Policy or reach out via our Contact Form.

A. Yes, all products are delivered in factory-sealed, unopened condition. We do not sell opened items, so you can purchase with confidence.

A. The language version (Japanese, English, etc.) is specified on each product page. Please check the product page before purchasing to ensure it meets your preference.

A. Each order is carefully packed to prevent damage during shipping. Collectible items are securely wrapped and placed in a protective box to ensure safe delivery.

A. We use card sleeves, top loaders, and bubble wrap for high-value collectible cards. Orders are packaged to minimize movement and impact, keeping your items in pristine condition.

A: For all international shipments, we provide a customs invoice listing the items included, their quantity, and declared value. This ensures smooth processing through customs.

For inquiries regarding shipments or B2B orders, please provide the

following information:

1. Your full name (please do not use a pen name or nickname)
   
2. Your business or request (e.g., Is it possible to replenish out-of-stock items? Looking for suppliers, etc.)
   

＊In principle, we will reply within 24 hours.

A. Customs duties and taxes depend on your country’s regulations and are the buyer’s responsibility. They will be calculated at checkout where applicable. For details, please visit: https://omotenashitcg.com/pages/tcgduty

A: Customs duties are generally calculated based on the declared value of the product and the tariff rate of the destination country. The buyer is responsible for any applicable duties or taxes.

For details on duty rates and related information, please refer to the following page:

https://omotenashitcg.com/pages/tcgduty

A: Returns and exchanges are accepted under certain conditions. For detailed eligibility, time limits, and procedures, please refer to our Refund & Return Policy.

A: Refunds are processed according to our policy, depending on the reason for the return or exchange. For full details on conditions and step-by-step instructions, please see our Refund & Return Policy.

A: In the rare event that your package is lost or arrives damaged, please follow the steps outlined in our Shipping Policy to report the issue and request a replacement or refund.

A: For inquiries about wholesale orders or business partnerships, please refer to our Wholesale & Business Partnership Page for details and contact information.