Shopping Guide

📘 Shopping Guide | Omotenashi TCG

1. 🛒 How to Order

Step 1: Choose Your Items
Browse our collection of Pokémon and One Piece cards. Once you find the item you’d like to purchase, click “Add to Cart.”
Please note that adding items to your cart does not guarantee availability. Items may sell out before checkout is completed.

Step 2: Review Your Cart
Click the cart icon at the top of the page to review your selected items. Then, proceed by clicking “Checkout.”

Step 3: Enter Your Information
You may check out as a guest or create an account.
Note: We do not offer any discounts or benefits for registered members.

Step 4: Choose a Payment Method
We accept the following payment methods:

  • Credit Card (Visa, MasterCard, American Express, and other major credit cards)

  • PayPal

Note: We do not accept cash on delivery, convenience store payments, or bank transfers. All payments must be completed at the time of checkout.

Step 5: Order Confirmation
You will receive an order confirmation email once your purchase has been successfully completed.

2. ✈️ Shipping Information

  • Carriers Used: DHL or FedEx

  • Shipping Area: International shipping only (we do not ship within Japan)

  • Estimated Dispatch Time: Orders are processed and shipped within 1–5 business days (excluding weekends and Japanese national holidays)

  • Shipping Fee: Flat-rate shipping applies

  • Free Shipping: Orders over $200 USD qualify for free shipping

Note: We do not offer delivery date selection, PO box delivery, or in-store pickup.

3. 🚫 Order Review & Cancellation Policy

  • For your security, orders flagged by our fraud detection system may be canceled automatically without prior notice.

  • Once an order is placed, it cannot be modified or canceled. Please review your cart carefully before proceeding to checkout.

For details, please refer to our Cancellation Policy

4. 🔁 Returns & Refunds

We accept returns within 14 days of delivery only if the item is:

  • Damaged

  • Incorrect

  • Not as described

To initiate a return, please contact us via our Return Request Form within 14 days of delivery.
We will provide instructions and a return shipping label if applicable.

  • We do not accept product exchanges.

  • We do not accommodate individual requests regarding card conditions (e.g., no whitening, no print lines, etc.).

For full terms, see our Return & Refund Policy

5. 📩 Customer Support

  • All customer support is provided in English only.

  • For inquiries, please contact us via our Contact Form

  • We typically respond within 1 business day.