Order Cancellation
All customers may request a cancellation for any reason
within 24 hours of placing the order, based on Japan Standard Time (JST / UTC+9),
provided that the order has not yet been shipped.
If more than 24 hours have passed, or if the order has already been shipped at the time the cancellation request is submitted, the order can no longer be cancelled under this policy.
How to Request a Cancellation
To request a cancellation, please submit our
Contact Form
and include your order number and the email address used to place the order.
Eligibility is determined based on the time the cancellation request is submitted, not the time we respond to the request.
A cancellation is complete only after you receive confirmation from us.
Pre-Order Items
Unless different cancellation terms are clearly stated on the applicable product page before purchase, pre-order items are subject to the same
24-hour and pre-shipment cancellation conditions described above.
Any product-specific cancellation terms will apply only to the extent permitted by applicable law.
Orders That Have Already Shipped
Once an order has been shipped, we may be unable to stop or recall the shipment, and it can no longer be processed as a pre-shipment cancellation.
If you would like to return an item after shipment or delivery, please refer to our
Return & Refund Policy.
Any mandatory withdrawal or return rights available under applicable consumer protection laws will continue to apply.
Price Changes After Purchase
Product prices may change after an order is placed due to promotions, currency fluctuations, market conditions, or other factors.
Customers may still request a cancellation during the eligible 24-hour and pre-shipment cancellation period.
However, a price change does not create a separate right to cancel an order outside that period, and we do not provide price adjustments or refunds for the difference after purchase.
Import Duties, Taxes, and Customs Refusal
Customers are responsible for paying any import duties, taxes, customs charges, or other fees that were not collected at checkout, as well as completing any customs procedures required for delivery.
If an order is refused, rejected, or left unclaimed because the customer did not pay the required charges or complete the required customs procedures, the order cannot be cancelled while it is in transit.
If the package is returned to us, we will review the condition of the returned items.
Where a refund is approved, the original shipping cost, return shipping cost, customs duties, taxes, storage fees, carrier charges, and other non-recoverable costs may be deducted from the refundable amount, to the extent permitted by applicable law.
If the package is abandoned, destroyed, disposed of, seized, or otherwise not returned to us, we may be unable to issue a refund.
If the applicable costs equal or exceed the refundable amount, no refund will be issued.
If duties or taxes were collected at checkout, including orders shipped on a Delivered Duty Paid (DDP) basis, please contact us before refusing the shipment so that we can investigate the issue with the carrier.
The above deductions will not apply to charges caused solely by an error on our part, and we will provide an appropriate resolution based on the circumstances and applicable law.
Fraudulent or Abusive Cancellations
If we reasonably detect repeated or intentionally abusive cancellations, including repeated order-and-cancel activity or suspected misuse of payment systems, we may restrict or deny future purchases.
This provision does not limit any rights available under applicable consumer protection laws.
Cancellation by Us
We may cancel all or part of an order before shipment due to inventory shortages, obvious pricing or listing errors, payment issues, suspected fraud, legal restrictions, shipping restrictions, or other circumstances that prevent us from fulfilling the order.
If we cancel an order or part of an order, we will issue a full refund for the cancelled amount, including any applicable shipping charges and taxes paid for that portion, to the original payment method.
Refund Processing
Approved refunds will be issued to the original payment method.
For an eligible pre-shipment cancellation, we will refund the full amount paid for the cancelled order.
Refunds related to customs refusal or unclaimed shipments may be subject to the deductions described above.
Once we initiate the refund, it may take up to 10 business days for the refund to appear, depending on the processing schedule of your bank, credit card company, or payment provider.
For credit card payments, the refund may appear as a cancellation, reversal, or credit on your card statement rather than as a cash payment.
Applicable Consumer Rights
Nothing in this policy excludes or limits any rights available to customers under applicable consumer protection laws.
Where mandatory local law provides additional cancellation, withdrawal, return, or refund rights, those rights will apply.
Other Inquiries
If you have any questions about cancellations, please contact us through our
Contact Form.
