Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item within 14 days of receiving it.

✅ Return Conditions

• Return period: 14 days after delivery

• Return shipping: Free

• Restocking fee: None

• Non-returnable items: None – all products are eligible for return

• Product condition: Items must be returned in the same condition as received – unopened, unused, and in the original packaging

To request a return, please contact us by email at info@omotenashitcg.com within 14 days of receiving the item.
We will provide you with a prepaid return label and return instructions.

Please do not send the item back without contacting us first, as unauthorized returns will not be accepted.

⚠️*We strive to create a safe and reliable shopping experience for all honest customers.
We accommodate valid return requests, but all items are documented and photographed prior to shipment.
If we identify:

• Item-switching

• Intentional damage

• Malicious return attempts etc...

The refund will be denied, and your ability to make future purchases may be restricted (account suspension).
In serious cases, we may also report the incident to your payment provider and relevant law enforcement authorities.

 

📦Return Procedure

1. Access the Return Request Page
   　Click the profile icon in the store menu, or go to the Return Policy or Returns page, then click on the “Request a Return” button.

2. Log in to Your Account
   　Enter your email address in the [Email] field and click [Continue].

3. Check Your Email for the Verification Code
   　Open the email sent from our store and copy the 6-digit verification code.

4. Enter the Verification Code
   　Return to the online store and input the 6-digit verification code to log in.

5. Select the Order You Want to Return
   　Click [Request Return] on the order you wish to return.

6. Choose the Item(s) to Return
   　If your order includes multiple items, select the item(s) you want to return.

7. Select a Return Reason and Add Notes (Optional)
   　Choose a reason for the return and, if needed, add a note to the store.

8. Submit the Return Request
   　After confirming all details, click [Request Return] to submit your return request.

9. Check Your Email for Return Instructions
   　Once your return request is approved and shipping is required, you’ll receive an email with return instructions and a shipping label. A refund will be issued after the returned item is received and inspected.

 

🧾 Required Information

When contacting us for a return, please include the following:

• Your name

• Shipping address

• Email address

• Product name and number

• Reason for return (for defective items, please attach a photo)

• Order number (found in your order confirmation email)

 

❌ Defective Products

If your item is defective, please contact us within 14 days of delivery with a photo of the defect.
If the defect is confirmed, you will receive a full refund without returning the product.

Please note that we cannot accept returns for defective products if they have been used.

If you do not receive a response within 3 business days, please check your spam folder or contact us again.

 

💬 Questions?

You are always welcome to reach out to us at info@omotenashitcg.com with any return questions or concerns.